Terms and conditions of purchase and refund policy
Please choose carefully, as we do not refund, replace or exchange items if you have changed your mind or your circumstances have changed. If items are defective or damaged we will meet our obligations under the Consumer Guarantees Act.
We have made every effort to display as accurately as possible the coolers and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any colour will be accurate. We do not refund or exchange in these circumstances.
Our policy lasts for 30 days from the date we dispatch the goods to you. If 30 days have gone by since we sent the goods to you, unfortunately we can’t offer you a refund or exchange for defective or damaged items.
We ship items by signature tracked courier/post. When you receive the items please check carefully that the items are undamaged. Once you have signed for the item with the courier/post person then we are unable to refund or exchange damaged items.
If you wish to return a defective or damaged item, please send us an email to firstname.lastname@example.org or telephone us on 09 815 0275 and send your item to: 196 Point Chevalier Road, Point Chevalier, Auckland 1022. When you return an item to us, we recommend you use a traceable shipping service. We don’t guarantee that we will receive your returned item.
To complete your return, we require a copy of your receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange request. If we agree that the item is defective or damaged, we will refund you up to $15 (including GST) to cover the cost of the return shipping.
If you refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days of us receiving the item. It may take some time before your refund is officially posted by your bank or credit card company .If you haven’t received a refund within 15 business days of sending the item to us, first check your bank account again, then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or 09 815 0275.
If we have agreed to replace or exchange the item, we will dispatch the replacement goods within 10 business days of us receiving the item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.