The Hair Genie Ltd (trading as Jessica’s Wig & Beauty Salon)
This is the Privacy Policy of The Hair Genie Ltd, trading as Jessica’s Wig & Beauty Salon, regarding the management of personal information. In this Privacy Policy, “we”, “our” and “us” refer to The Hair Genie Ltd. This policy applies to personal information held about individuals and does not pertain to information about companies or other organisations. Please read our Privacy Policy carefully, as it should be considered alongside our Terms of Service.
Our Philosophy:
At The Hair Genie Ltd, we believe that protecting our customers’ privacy is of the utmost importance. We are committed to adhering to the Privacy Act 2020 by providing personalised services that meet your needs while respecting your privacy. We understand the trust you place in us when you provide your personal information, specifically how we may collect and use this information to meet your needs. It also outlines the security measures we undertake to protect your privacy and details what we will not do with your information.
Collection of Information:
We collect your personal information to conduct our business and provide you with wig and beauty products and services. By providing your information, you agree to our collection, holding, use, and sharing of your information for business purposes, managing wig subsidy claims, and delivering products and services related to wigs and hairpieces.
When you provide us with personal information to establish your needs and entitlements, discuss your situation with your nominated healthcare professional, handle wig subsidy claims with Health NZ, complete transactions, verify your credit card, place orders, or arrange for deliveries, we infer that you consent to our collection and use of your information solely for those specific purposes.
If we request personal information from you and you do not provide it, we may be unable to provide you with the product or service you request, such as processing a claim with Health NZ.
In some cases, we may collect personal information from a third party. While we generally aim to collect the information directly from you, there are situations where we are permitted to collect it from others, for example, when you have consented to this or when it is impractical to obtain it from you directly.
Examples of situations in which we may receive personal information about you from a third party include, but are not limited to, obtaining information from:
– Health NZ regarding wig subsidy claims.
– Your nominated healthcare professional, including hospitals, your GP surgery, nurses, or medical specialists, during the assessment of your claim for funding for wigs or hairpieces, or regarding conditions leading to your hair loss.
– A relative or friend whom you have authorised to communicate with us on your behalf.
When you provide us with information about another person (for example, when acting on behalf of a relative or friend), you confirm that you have the authority to do so. You also agree to inform them about the information you have provided and to give them a copy of all relevant documentation, including this Privacy Policy. We may store the information you give us in electronic format, including in cloud storage. We will always strive to ensure that your information is securely stored, whether in New Zealand or overseas. We will retain your personal information for as long as there is a business need, such as to assist us in managing your wig subsidy claims or to help you select products in the future. You have the right to request the deletion of your personal information at any time, and we will comply unless we have a reasonable justification for not doing so. You can request access to and correction of the information we hold about you at any time, in accordance with the Privacy Act. Regardless of the source of the information, we are committed to respecting and protecting the privacy of your personal information.
USE OF INFORMATION
What we will do:
We are committed to using your personal information in accordance with the Information Privacy Principles outlined in the Act. Our primary purpose for using your personal information is to conduct our business and provide you with the wig and beauty products and services you need. Other possible uses of your personal information may include, but are not limited to:
– Keeping a record of products you have purchased or expressed interest in, so we can calculate your wig subsidy balance or help you find other products in the future.
– Contacting you about new or improved services and products, now and in the future.
– Preventing or detecting fraud or loss.
– Reaching out to you via telephone or mail regarding our other services or products.
– Conducting marketing analysis, profiling, and creating statistical information. You can contact us at any time to let us know if you do not wish to receive further communications about our products and services. We will only send you marketing communications about our services or products via email or text message if you have consented to receive such communications. You can update your preferences at any time.
What We Won’t Do:
We will not sell your personal information to other companies or individuals. **Disclosure of Information:** Our Privacy Policy states that we will only disclose your personal information to third parties in accordance with the Information Privacy Principles set out in the Act. Disclosure of personal information is limited by law to specific circumstances, including instances where disclosure is required to maintain or enforce the law or where it relates directly to the purposes for which the information was originally collected. We may also disclose personal information to you or to a person authorised by you, only if we reasonably believe that such authorisation has been granted. The types of organisations to which we disclose your personal information may vary depending on the product or service you choose. Some typical disclosures that may occur during our relationship with you include, but are not limited to:
– Health NZ and/or government or statutory bodies.
– Hospitals, medical, and health professionals involved in assessing your claim for funding for wigs or hairpieces, or conditions related to your hair loss.
– A relative or friend you have authorised to deal with us on your behalf.
– Third-party service providers and mail houses.
– Legal and other professional advisers.
– Shopify (see below)
In the course of operating our business, we may share your personal information with service providers who assist us. Generally, third-party providers will only collect, use, and disclose your information to the extent necessary to perform their services for us. However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we must provide them for your purchase-related transactions. We recommend reviewing their privacy policies to understand how your personal information will be handled. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. If you have any questions regarding your privacy or wish to access or correct the personal information that we hold, please contact us at [email protected]